State Farm to require DRP auto shops to use CCC by Q2-2021

State Farm will no longer allow direct repair program (DRP) shops to use Audatex and Mitchell estimating software as it moves away from an open policy which “can cause inconsistencies and duplication”.

State Farm delivered the news to DRP shops of the move in late December meant to ”streamline our processes and create a more consistent customer experience, we have selected CCC® as a single solution”. As such, all shops will have to move (or add) to the CCC Package by April 1st, 2021 and deliver all estimates to State Farm using the CCC software.

State Farm has not yet indicated how adjusters will work with non-DRP shops not using CCC.

This news was first reported by Repairer Driven News